CATI: HBG has a state of art CATI survey center equipped with the latest technology and infrastructure allowing us to provide added value to our clients over and above receiving data points at the end of a study. Clients can have remote access along with an assurance that data collection quality and performance will be maximized.
Our CATI survey setup supports the latest software and is equipped with an automatic dialer with capabilities to barge live calls, monitor call quality real time and automatically record calls. We have high grade voice quality devices run using VOIP and IPLC lines.
Our team is our strength and the most precious asset! Our Team follows and lives our corporate values and the most important value for us is quality and authenticity of information/data shared with our clients.
Our team consists of more than 100 interviewers who come from different educational backgrounds, qualifications, certifications and market research domain experience. All our team members are graduates and many have MBA degrees. The diversity of our knowledge pool helps collecting critical data points on niche subject areas or research topics.
We have dedicated teams for different verticals i.e. Technology, Healthcare, Energy & Utilities, FMCG, Financial services and many more.......! This allows the benefits of specialization which reflects in the team's ability to get accurate and validated responses on industry specific topics
We also have an in-house multi lingual interviewing team who have strong experience working in the MR industry. Our language capabilities include French, German, Portuguese, Spanish, Japanese and other minor languages.
High Beam Global has in place a dedicated internal call quality process and we follow strict call quality parameters along with live monitoring and call auditing. Moreover, we follow self QC, peer QC and Superior QC model as part of our three-step QC process.