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Assessment of GBS Personas

Assessment of GBS Personas

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Assessment of GBS Personas

The Objective of the Study

The objective of the study was to speak with business leaders that were supporting and closely working with the GBS function at their company and understand how they are planning to evolve the GBS function in the desired future.

Key Screening Points

  • Targeted respondents should be from Strategy, Transformation and have decision making authority.

  • Respondents should be aware of the functional aspects of the GBS function.

Key Discussion Points

  • Understand the alignment between GBS and Enterprise objectives.

  • Insights into the level of integration between different GBS centres.

  • What are the key steps being taken by the companies to up skill the employees working out of the GBS.

  • Understand how companies are planning to involve GBS function’s inputs into the decision making process.

HBG Solution

  • -Within 2-3 weeks, HBG team successfully identified, mapped, and completed surveys with 35 experts.
  • Our team screened these experts following a 2-step validation process: -
    • Mapped and shortlisted experts matching the scope while using our proprietary internal database and supplementing top sources such as LinkedIn, Zoom Info, D&B etc.
    • Validated all shortlisted profiles while screening every prospect over the phone and post the screening process, the team conducted the telephonic discussion using the survey document that was designed for this assignment.
  • With 100% success, the HBG team recruited and completed surveys with the relevant experts within the stipulated timeframe with optimum quality as desired by the client.

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