Impact of Automation Technologies | High Beam Global

HBG Knowledge uses cookies and other tracers in order to optimize the performance and functionality of the site, to measure the audience and to adapt the content of the site to your interests. For more information, please refer our Cookie Policy.

We Value Your Privacy Essential Cookies Analytics Cookies Functionality Cookies Third-party Cookies

We Value Your Privacy

This site uses cookies. We use cookies mainly to improve and analyze your experience on our websites and for marketing purposes. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find our more and change your default settings. Blocking some types of cookies may negatively impact your experience on the site and limit the services we are able to provide.
Cookie Policy

Essential Cookies Always Active

These cookies are necessary for the operation of our website. They enable you to move around the website and use its features. For Example: Session Cookies, Security Cookies, etc.

Analytics Cookies

We use analytics cookies to analyze how users interact with our website, which helps us improve our website’s performance and content. For Example: User behavior analysis, Usage tracking, etc.

Functionality Cookies

These cookies allow our website to remember choices you make (Such as language preferences) and provide enhanced features.

Third-party Cookies

we may also use third-party cookies to track website usage and for advertising purposes. For Example: Analytics Services, Social Media Plugins, etc.

Resources > Case Studies > Impact of automation technologies in retail industry

Impact of automation technologies in retail industry

The Objective of the Study

Assessing role of automation technologies in improving customer experience, efficiency and understanding the usage of different technologies to help improvein store user experience.Our client wanted to evaluate the impact of new technologies like – RFID, Facial recognition for product payments and self-checkout, Digital Aisles and Self service Kiosks withing stores on overall efficiency and Customer satisfaction.

Key Screening Points

Organisations with 1Billion+ Annual revenue were included.

Director level and above experts,directly involved in the implementation of automation technologies at retail stores spread acrossNorth America, Europe, and Asia were onboarded.

Retail sub-sectors included in the survey were: electronics, grocery, home improvement, fashion/apparel, and quick service restaurants.

Key Discussion Points

Usage of automation technologies in physical retail stores to assess customer experience and operational efficiency.
Understand retailers’ perception of benefits and challenges of automation technology in stores.
Major technologies being deployed across different geographies for automation across retail stores.
How automation can help to solve pain points that customer experience in-store including long checkout queues, difficulty in locating products andout of stock products.

Targeted organisations split across revenues

HBG Solution

Onboarding relevant participants quickly, reducing the overall lead time.
HBG team successfully identified, mapped and scheduled appointments to conduct IDI’s with requisite experts to meet client suggested timelines.
Real time profile sharing and on point communication throughout the project lifecycle to eliminate any gaps while screening and scheduling appointments.
With 100% success rate the team ensured that all the screened/shortlisted respondents participate in the final discussion at the scheduled date and time.

Looking for Expertise to solve your business complexities

CONTACT US