Impact of automation technologies in retail industry
The Objective of the Study
Assessing role of automation technologies in improving customer experience, efficiency and understanding the usage of different technologies to help improvein store user experience.Our client wanted to evaluate the impact of new technologies like – RFID, Facial recognition for product payments and self-checkout, Digital Aisles and Self service Kiosks withing stores on overall efficiency and Customer satisfaction.
Key Screening Points
- Organisations with 1Billion+ Annual revenue were included.
- Director level and above experts,directly involved in the implementation of automation technologies at retail stores spread acrossNorth America, Europe, and Asia were onboarded.
- Retail sub-sectors included in the survey were: electronics, grocery, home improvement, fashion/apparel, and quick service restaurants.