IT Support Services

IT Support Services

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IT Support Services

The Objective of the Study

The overall objective of this study focused on understanding the business challenges and IT security challenges and what software(s) company uses to mitigate the risks.

Key Screening Points


  • Only IT companies were allowed to target such as IT Services/ IT Management Services, IT security, IT Support provider.

  • Has to offer “Anti-malware / endpoint security software” services to clients.

  • Organizations that are managing less than 50,000 devices (workstations, servers) were targeted.

  • Key Decision Makers with involvement in selection of IT-security related vendors.

  • Sample Size- 135 Interviews to be conducted.

  • Regions to be targeted-APAC, Europe, MENA, North America, and Latin America.



Key Discussion Points

  • Understanding the types of software tools to help run the organization.
  • Understanding Services offered by the organizations related to security / protection of workloads hosted in clouds and/or on virtual servers.
  • What are the business challenges or pain-points when dealing with the clients?

Region Wise Split

HBG Solution

  • Within 7-8 weeks,the HBG team successfully identified, shortlisted, and conducted interviews using CAWI methodology with 135experts’ basis the project specifications.
  • Real timeupdates of the successful completes were shared to ensure timely tracking of the overall progress on field.
  • With 100% success rate the team onboarded and conducted the discussions with the relevant experts within the stipulated timeframe with optimum quality as desired by the client.
  • Data file for the completed interviews was shared in Excel for interim and final deliverable.

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