HBG Knowledge uses cookies and other tracers in order to optimize the performance and functionality of the site, to measure the audience and to adapt the content of the site to your interests. For more information, please refer our Cookie Policy.

Telephonic Surveys Highlights

  • We have 120 + CATI workstations with a capacity to conduct telephonic surveys in more than 50 countries and 15 languages.
  • Our proprietary database gives us access to more than 1,000,000 professionals across domains and markets. Apart from our master database, our team gets an exclusive access to premium database sources to extract key contact information i.e. LinkedIn, ZoomInfo, D&B etc.
  • Our team consists of highly skilled members coming from varied educational backgrounds to cover domain specific research and data collection campaigns. Our interviewers are all postgraduates with strong professional, research and interviewing skills.
  • Our process optimization approach allows us to monitor all critical quality aspects real time and take corrective actions immediately, if required.
  • Dedicated qual and quant teams with abundance of experience in their respective fields of data collection.
Quality Audit Facts

We have embedded essential parameters into our survey process to maintain consistency across quality aspects, this includes:-

  • Team ensures that they are targeting the right audience, in the right manner and are obtaining the right information.
  • Clearly explain the research objective and make the respondent feel comfortable.
  • Are empathetic of respondent's time and provide needful incentives, if necessary.
  • Ensure that they are administering the research interview in a delightful and decorous manner while making the research scope engaging enough to maintain the interest of the respondent throughout the discussion.
  • live_mon

    20-30% Live Monitoring & Barging

  • about4-icon1

    100% Call Quality Checks on 30 Unique Parameters

  • demographicchecks

    Data Point Validations & 100% Demographic Checks

Call Quality Process

Mock calls are conducted on a rolling basis and the analyst must achieve satisfactory score each time before they can continue dialing


Random live barging is conducted either by the project managers or the quality team to ensure quality and consistency across the board


Every single interview is audited on stringent parameters by the quality team for both voice and data quality


Any erroneous point is notified to the project managers as well as the respective analyst for conducting relevant clarifications and future references

View Our Telephonic Survey Process

View More